Emergency & Crisis Support
Help in Malaysia for adults, children, young people and families. All hours below are in Malaysia time.
If you feel suicidal or may harm yourself
Seek urgent help at a government hospital Emergency & Trauma Department. If you have already harmed yourself, taken an overdose, may act on suicidal thoughts or cannot stay safe, call 999 or go to the nearest hospital emergency department now. If another hospital’s emergency department is closer, do not delay getting help.
If possible, ask someone you trust to stay with you and help you get there. For a child or young person, involve a safe, trusted adult. If home is unsafe, contact emergency services or Talian Kasih.
Do not wait for a WeCare appointment, an email reply or a WhatsApp response in an emergency. Helplines can offer support, but do not replace emergency medical care.
Hospital guidance (opens in a new tab) ↗Mental health & emotional support
Talian HEAL — Ministry of Health
Mental health crisis support and early intervention.
- Call
- 15555
- Hours
- Daily, 8am–midnight
Befrienders Kuala Lumpur
Emotional support for people in distress, including those experiencing suicidal thoughts.
- Call
- 03-7627 2929
- Hours
- 24 hours, every day
MIASA Crisis Helpline
Crisis support from trained team members and volunteers.
- Call
- 1800 180 066
- 03-9765 6088
- Hours
- Phone helpline: 24 hours, every day. Check the provider’s page for current WhatsApp availability.
Life Line Association Malaysia
Telephone counselling and emotional support.
- Call
- 15995
- Hours
- Monday–Saturday, 6:30am–1:30am the following morning
SNEHAM Malaysia
Emotional support helpline, listed in the LINETS crisis directory.
- Call
- 1800 22 5757
- Hours
- Daily, 4pm–8pm
Children, young people & protection
Buddy Bear — HumanKind
A dedicated listening and psychosocial support helpline for children and young people aged 6–18.
- Call
- 1800 18 2327
- Hours
- Daily, 6pm–midnight
Talian Kasih
Child abuse or neglect, protection, welfare, counselling and family-related concerns.
- Call
- 15999
- 019-261 5999
- Hours
- 24 hours, every day
Women’s Aid Organisation (WAO)
Support for women and their children affected by domestic violence and other forms of abuse.
- Call
- 03-3000 8858
- SMS/WhatsApp TINA
- 018-988 8058
- Hours
- Phone: Mon–Fri, 9am–5pm; Sat–Sun, 8am–4pm. TINA SMS/WhatsApp: 24 hours.
AWAM — Telenita
Wellbeing counselling and legal information for survivors of gender-based violence.
- Call
- 016-237 4221 · 016-228 4221
- Hours
- Monday–Friday, 9:30am–5:30pm
More Befrienders contacts across Malaysia
Regional centres have different operating hours. Kuala Lumpur’s 24-hour number is listed above.
- Penang04-291 0100Daily, 3pm–midnight
- Ipoh05-547 7933Daily, 1pm–10pm
- Seremban06-632 1772Daily, 7pm–10pm
- Malacca06-225 0791Daily, 7pm–midnight
- Muar06-225 0792Daily, 8pm–11pm
- Johor Bahru07-267 0707Daily, 1pm–10pm
- Kota Kinabalu088-255 788Daily, 7pm–10pm
- Kuching082-242 800Daily, 6:30pm–9:30pm
Contact details and published hours checked on 3 November 2026 against the linked sources. These listings do not guarantee that a line will be answered immediately. If a line is busy or closed, try another available service; if you cannot stay safe, call 999 or go to an emergency department.