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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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CLIENT-THERAPIST AGREEMENT FOR ALLIED HEALTH SERVICES This Client–Therapist Agreement (the “Agreement”) governs the provision of professional services by PsychCare Sdn. Bhd. (the “Centre”) through its respective service centres, including WeCare Allied Health Centre and WeShine Child Development Centre. This Agreement applies to services provided by Clinical Psychologists, Occupational Therapists, Speech-Language Therapists, and other professionals engaged by the Centre or its respective service centres, where applicable. By commencing or continuing services with the Centre or its relevant service centre, the client, or the parent/legal guardian where applicable, acknowledges that they have read, understood, and agreed to the terms outlined in this Agreement. 1.0 PSYCHOLOGICAL & ALLIED HEALTH SERVICES 1.1 PsychCare Sdn. Bhd. provides professional assessment, consultation, intervention and therapy services for children and adults experiencing a range of mental health, developmental, psychological, behavioural, communication, learning, functional and related concerns. 1.2 The specific services provided will depend on the client's individual needs and may include, but are not limited to: • Clinical consultation and psychological intervention • Psychological and developmental assessment • Occupational therapy assessment and intervention • Speech and language assessment and intervention • Behavioural and developmental intervention • Parent or caregiver consultation • Other services provided by the Centre's qualified professionals 1.3 The type, frequency and duration of services will be determined based on the client's individual needs, professional recommendations and available resources. 1.4 In general, WeCare Allied Health Centre offers psychological assessment and intervention for children and adults with mental, developmental and psychological concerns. 2.0 CLINICAL INTERVENTION AND OUTCOMES 2.1 Clinical intervention and therapy plans are individually tailored according to the client's needs, presenting concerns, goals, age, developmental level, circumstances, available resources and professional recommendations. 2.2 The type, frequency and duration of intervention may be reviewed and adjusted periodically based on the client's progress, changing needs and professional clinical judgement. 2.3 Clients are expected to attend sessions consistently and participate appropriately in the agreed treatment or intervention plan. 2.4 Consistent attendance supports continuity of care and effective intervention. Clients are responsible for informing their treating professional of relevant changes in their circumstances, concerns, needs or goals.

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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2.5 Therapy outcomes may vary between individuals. While the Centre and its professionals will make reasonable efforts to provide appropriate and evidence-informed services, specific outcomes or results cannot be guaranteed. 3.0 BENEFITS AND POTENTIAL RISKS OF THERAPY 3.1 Therapy and psychological intervention may provide benefits such as improved emotional functioning, behaviour, relationships, coping skills, communication, daily functioning and overall wellbeing. 3.2 However, therapy may also involve discussing or addressing difficult experiences, thoughts, emotions or behaviours. As a result, clients may experience temporary or increased feelings of sadness, anxiety, guilt, anger, frustration, disappointment or emotional discomfort. 3.3 Clients are encouraged to communicate openly with their therapist if they experience significant distress, discomfort or concerns during the course of therapy so that these can be appropriately addressed. 4.0 EMERGENCY AND CRISIS SITUATIONS 4.1 The Centre provides scheduled psychological assessment, consultation and therapeutic services and does not operate as an emergency or crisis intervention service. The Centre does not provide 24-hour monitoring or emergency response services. 4.2 If the client or any individual under the client's care experiences an emergency, is at immediate risk of harm, or requires urgent medical or psychiatric attention, the client or their caregiver should contact 999 or seek immediate assistance at the Emergency Department of the nearest government hospital. Emergency assistance should not be delayed while waiting for a scheduled appointment or a response from the Centre or the assigned therapist. 4.3 For emotional distress or mental health concerns requiring urgent support, the following Malaysian helplines may be contacted: • Talian HEAL 15555 – Mental health crisis support provided by the Ministry of Health Malaysia. • Befrienders Kuala Lumpur: 03-7627 2929 – Free and confidential emotional support. • Talian Kasih 15999 – Support for matters including abuse, neglect, family crises and social welfare concerns. WhatsApp: 019-261 5999. 4.4 These helplines provide support but are not substitutes for emergency medical assessment or intervention. Where there is immediate danger or an inability to maintain safety, emergency services should be contacted without delay. 4.5 Clients and caregivers should not rely on the Centre or its therapists as a substitute for emergency services. This provision does not remove any professional or ethical duties applicable to the Centre or its therapists. 5.0 PAYMENT, FEES & REFUNDS 5.1 The Centre is a private allied health centre and fees are payable for professional services provided, including consultations, therapy sessions, assessments, reports and other applicable services.

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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5.2 All applicable fees are based on the Centre's prevailing fee schedule, as set out in the relevant Appendix or otherwise communicated to the client before the service is provided. 5.3 Fees may vary depending on the type of service, professional providing the service, level of expertise, assessment requirements and other relevant factors. Fees may therefore differ between professionals within the Centre. 5.4 The Centre reserves the right to review and revise its fees from time to time. The applicable fee will be communicated to the client before the commencement of a new service, assessment or therapy package, where applicable. 5.5 Where additional charges apply, including charges for formal assessments, assessment tools or reports, the applicable fees will be communicated to the client before the service is undertaken.
5.8 All payments are non-refundable, including payments made for consultations, assessments, therapy sessions, reports and therapy packages, except where otherwise determined and approved by Centre management on a case-by-case basis. 5.9 For clients who have purchased a therapy package, the Therapy Package Terms & Conditions form part of this Agreement and apply in addition to these terms. 5.10 The current fees and applicable fee ranges are set out in the Fee Schedule / Appendix. Clients may contact the Centre's administrative or clinical team for clarification regarding applicable charges. 6.0 CANCELLATION, RESCHEDULING & NO-SHOW POLICY 6.1 Clients are expected to attend appointments as scheduled. If a client is unable to attend, the Centre must be informed as soon as reasonably possible. 6.2 Requests to cancel or reschedule an appointment must be made at least forty-eight (48) hours before the scheduled appointment time. 6.3 Where sufficient notice is provided, the session may be rescheduled to another available appointment, subject to therapist availability and the Centre's scheduling arrangements. 6.4 A cancellation or rescheduling request received less than forty-eight (48) hours before the scheduled appointment time will be considered a late cancellation or late rescheduling. 6.5 For late cancellations or late rescheduling, fifty percent (50%) of the session fee will be retained as a late cancellation or late rescheduling charge, while the remaining fifty percent (50%) will be credited towards the client's next session. 6.6 The fifty percent (50%) credit may only be used towards a subsequent individual session completed within two (2) calendar months of the cancelled or rescheduled appointment date. Any unused credit will expire and be forfeited after this period.
5.6 An appointment shall only be considered confirmed upon receipt of full payment. Payment
must be received at least forty-eight (48) hours before the scheduled appointment time to
secure and confirm the appointment slot, unless otherwise agreed by the Centre.
5.7 Any appointment for which payment has not been received shall be considered provisional
and may be released by the Centre at its discretion, including before the payment deadline.
Confirmation of the appointment shall remain subject to therapist availability at the time
payment is received.

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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6.7 A no-show occurs when a client fails to attend a scheduled session without prior cancellation or rescheduling in accordance with the Centre’s cancellation policy. In the event of a no-show, 100% of the applicable session fee will be charged, and no refund, credit, replacement session or make-up session will be provided. 6.8 The Centre does not guarantee that an appointment for a cancelled or rescheduled session can be provided within the same week. Any rescheduled appointment is subject to therapist’s availability. 6.9 Repeated cancellations, missed appointments or failure to comply with appointment arrangements may result in a review of the client's ongoing appointment arrangements and, where appropriate, suspension or discontinuation of services. 6.10 For clients who have purchased a Therapy Package, the applicable Therapy Package Terms & Conditions shall apply in addition to this Agreement. In the event of any inconsistency between the cancellation, rescheduling or no-show provisions in this Agreement and those in the Therapy Package Terms & Conditions, the provisions in the Therapy Package Terms & Conditions shall take precedence for clients using a Therapy Package. 6.11 Where a session is cancelled by the Centre or the assigned therapist, the full fee paid for that session shall be credited towards the client's next session, or the session may be rescheduled to a mutually agreed date and time, subject to availability. No additional charges shall apply to the client as a result of such cancellation. 7.0 LATE ARRIVAL 7.1 Clients who anticipate being late must notify the Centre as soon as reasonably possible. 7.2 The session will generally end at the originally scheduled time. Time missed due to late arrival will not ordinarily be extended, compensated or carried forward. 7.3 The treating professional will determine whether there is sufficient remaining time for the session to proceed safely and meaningfully. 7.4 Where the professional determines that there is insufficient time for the session to proceed appropriately, the session may be shortened or treated as a missed session. 7.5 Clients who arrive more than twenty (20) minutes after their scheduled appointment time may be considered to have missed the session if the treating professional determines that the remaining time is insufficient for the session to proceed safely and meaningfully. In such circumstances, the session will be treated as a late cancellation and the Centre's late cancellation policy will apply. 8.0 FORMAL ASSESSMENTS AND REPORTS 8.1 Formal assessments and reports are separate services and may incur additional charges. 8.2 The type and cost of an assessment will depend on the assessment tools and procedures required. The relevant professional will discuss the recommended assessment and applicable charges with the client before proceeding. 8.3 Formal reports are not automatically included as part of a consultation or therapy service and may be subject to separate charges. 8.4 Reports will only be prepared where there is an appropriate professional basis for doing so. The release of a report remains subject to the relevant professional's clinical judgement and the Centre's policies.

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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8.5 A formal report will generally require an appropriate formal assessment process. The Centre does not provide formal assessment reports solely on the basis of therapy attendance or brief consultation. 9.0 CONFIDENTIALITY, PRIVACY & INFORMATION SHARING 9.1 The Centre recognises the importance of protecting the privacy and confidentiality of information shared during professional services. 9.2 Information obtained during assessment, consultation or therapy will generally be treated as confidential and will not ordinarily be disclosed to third parties without the client's consent, except where disclosure is permitted or required under applicable law, professional obligations, or the circumstances set out below. 9.3 Confidentiality may be limited where disclosure is necessary or appropriate: • Where there is a serious and immediate concern regarding the safety of the client or another person. • Where there are concerns relating to the abuse, neglect or safety of a child or other vulnerable person and disclosure is necessary or required. • Where disclosure is required by a court or other lawful authority. • Where disclosure is necessary to comply with applicable legal or professional requirements. • Where the client has consented to information being shared with another healthcare or allied health professional, school, organisation, caregiver or other relevant party. • Where information needs to be shared within the Centre or with another qualified professional for professional consultation, supervision, continuity of care or appropriate clinical management. • Where the treating professional is unavailable and information needs to be shared with another professional to facilitate appropriate continuity of care. 9.4 Where disclosure is necessary, the Centre and/or treating professional will endeavour to limit disclosure to information reasonably necessary for the relevant purpose. 9.5 The Centre may use de-identified or anonymised information from client records for administrative, service evaluation, statistical, educational or research purposes where appropriate. 9.6 Clients are not permitted to make audio, video, photographic or other recordings of therapy or assessment sessions without the prior knowledge and explicit consent of the treating professional. 10.0 PROFESSIONAL RELATIONSHIP, CONDUCT & BOUNDARIES 10.1 The client and therapist are expected to maintain a respectful and professional relationship throughout the course of services. 10.2 Aggressive, threatening, abusive, discriminatory, harassing or otherwise inappropriate behaviour towards therapists, staff or other clients will not be tolerated. 10.3 Clients and therapists are expected to maintain appropriate professional boundaries. The therapist may decline requests or interactions that fall outside the scope of professional services or that may compromise appropriate professional boundaries.

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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10.4 The Centre reserves the right to review, suspend or discontinue services where a client's conduct creates concerns regarding the safety, wellbeing or appropriate functioning of staff, clients or others. 11.0 COMMUNICATION WITH OTHER PROFESSIONALS & EMERGENCY CONTACTS 11.1 Where clinically appropriate, the treating professional may recommend communication with another healthcare, mental health, educational or allied health professional involved in the client's care. 11.2 Where consent is required, the client or parent/legal guardian will be informed and appropriate consent will be obtained before information is shared, unless disclosure falls within an applicable exception to confidentiality. 11.3 Clients are encouraged to provide accurate and relevant information regarding other professionals involved in their care to support appropriate treatment planning and continuity of care. 11.4 Clients may also be asked to provide an appropriate emergency contact or next-of-kin where relevant. 11.5 Where there is a significant concern regarding the client's safety or wellbeing, the therapist and/or Centre may contact the nominated emergency contact or another appropriate person where necessary and permitted under applicable law and professional obligations. 12.0 RECORDS & CLIENT INFORMATION 12.1 The Centre maintains appropriate records relating to the services provided to each client. 12.2 Records may include information obtained during consultations, assessments, therapy sessions, correspondence, treatment plans, assessment results and other relevant documentation. 12.3 Client records will be managed and retained in accordance with applicable legal, professional and Centre requirements. 12.4 Requests for access to or copies of client records will be considered in accordance with applicable requirements and Centre procedures. 13.0 ENDING OR DISCONTINUATION OF SERVICES 13.1 Clients may discuss the decision to end therapy or other services with their treating professional at any time. Where clinically appropriate, the professional may recommend a planned conclusion, transition to another professional or referral to another service. 13.2 If the Centre does not receive any contact or communication from the client for thirty (30) consecutive days, the Centre may consider the case inactive and close it administratively. Where an unused payment remains for an individual session, the client may contact the Centre to arrange and complete the session within two (2) calendar months of the date of payment. Any unused balance will expire and be forfeited after this period. 13.3 The Centre or treating professional may also suspend or discontinue services where appropriate, including circumstances involving: • Repeated non-attendance or last-minute cancellation; • Repeated non-compliance with Centre policies or service arrangements;

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WeCare Allied Health Center (Company No: 1216867-K) B-2-11, Level 2, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. + 603-27017285, +60135188285, +6013-815 8285, +6013 816 8285 Email: info@wecare.my
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• Behaviour that compromises the safety or wellbeing of staff, clients or others; • Requests or needs that fall outside the professional's scope of practice; • Where continued therapy or intervention is no longer clinically appropriate; • Where the professional relationship can no longer be maintained appropriately; or • Other circumstances where discontinuation is considered necessary or appropriate by the Centre or treating professional. 13.4 Where appropriate, the Centre may provide recommendations or referrals for alternative services. 13.5 A client may contact the Centre again in the future to enquire about resuming services, subject to the Centre's assessment of the client's needs, therapist availability and the applicable fees and policies at that time. 13.6 Closure or discontinuation of services does not guarantee that the same therapist, appointment slot or previous package arrangement will remain available. 14.0 THERAPY PACKAGE TERMS & CONDITIONS 14.1 Where the client purchases a therapy package, the Therapy Package Terms & Conditions shall be read together with this Agreement and shall form part of the terms governing the provision of services. 14.2 Where a matter relates specifically to the administration of a therapy package, the Therapy Package Terms & Conditions shall apply. 14.3 By purchasing a therapy package, the client acknowledges and agrees to comply with both this Agreement and the applicable Therapy Package Terms & Conditions. 15.0 POLICY & FEE UPDATES 15.1 The Centre reserves the right to review and update its policies, procedures, service arrangements and fees from time to time. 15.2 Revised terms or fees will apply to new services, appointments or therapy packages from the effective date communicated by the Centre and will not retrospectively alter services or packages already purchased.